<?php
//Menu links on left
define('TEXT_MENU','MENU');
define('TEXT_SIDE_TICKETS','Tickets');
define('TEXT_SELECT_LANGUAGE','Language');
define('TEXT_SIDE_OPEN','Open');
define('TEXT_SIDE_CLOSED','Closed');
define('TEXT_SIDE_ESCALATED','Escalated');
define('TEXT_SIDE_ALL','All');
define('TEXT_SPAM_TICKET','Spam');
define('TEXT_SIDE_FOLLOW','Followed Tickets');
define('TEXT_SIDE_PRIVATE_MESSAGES','Private Messages');
define('TEXT_SIDE_LIST','List');
define('TEXT_SIDE_ADD','Add');
define('TEXT_SIDE_MAIL','Mail');
define('TEXT_SIDE_MAIL_ALL','Mail All');
define('TEXT_SIDE_REMINDERS','Reminders');
define('TEXT_SIDE_PERSONAL_NOTES','Personal Notes');
define('TEXT_SIDE_TEMPLATES','Email Templates');
define('TEXT_SIDE_STATISTICS','Statistics');
define('TEXT_SIDE_DOWNLOADS','Downloads');
define('TEXT_SIDE_KNOWLEDGE_BASE','Knowledgebase');
define('TEXT_SIDE_PREFERANCES','Preferences');
define('TEXT_SIDE_USERS','Users');
define('TEXT_SIDE_SETTINGS','Settings');
define('TEXT_SIDE_EDIT_PROFILE','Edit Profile');
define('TEXT_SIDE_ACTION_LOG','Action Log');
define('TEXT_SIDE_ASSIGN_FIELDS','Assign Fields');
define('TEXT_SIDE_LABELS','Labels');
//Newly defined on 080609
define('TEXT_SIDE_CHAT','Chat');
define('TEXT_SIDE_LAUNCH_CHAT','Launch Chat');
define('TEXT_SIDE_LISTCANNED_MESSAGES','List Canned Messages');
define('TEXT_SIDE_ADDCANNED_MESSAGE','Add Canned Message');
define('TEXT_SIDE_CHAT_LOGS','Chat Logs');


//
define('TEXT_SIDE_HELP','Help');

//links on top
define('HEADING_HOME','Dashboard');
define('HEADING_OPEN_TICKETS','Open Tickets');
define('HEADING_CLOSED_TICKETS','Closed Tickets');
define('HEADING_KNOWLEDGEBASE','Knowledgebase');
define('HEADING_PREFERENCES','Preferences');
define('HEADING_REPORTS','Reports');
define('HEADING_SEARCH','Search');

//statistics
define('TEXT_TICKETS','Tickets');
define('TEXT_KNOWLEDGE_BASE','Knowledge Base');
define('TEXT_CORRESPONDENCE','Correspondence');
define('TEXT_TODAYS_TICKET','Todays Ticket');
define('TEXT_THREE_DAYS_TICKET','Tickets upto 3 days ago');
define('TEXT_TEN_DAYS_TICKET','Tickets upto 10 days ago');
define('TEXT_REPLIED_TICKET','Tickets replied today');
define('TEXT_USERS','Users');

//login information
define('TEXT_LOGGED_IN_AS','Logged in as');
define('TEXT_LOGOUT','Logout');
define('TEXT_OF','of');
define('TEXT_RESULTS','results');

//form buttons
define('BUTTON_TEXT_DELETE','Delete');
define('BUTTON_TEXT_APPROVE','Approve');
define('BUTTON_TEXT_EDIT','Save');
define('BUTTON_TEXT_ADD','Add');
define('BUTTON_TEXT_ADD_NEW','Add New');
define('BUTTON_TEXT_CANCEL','Cancel');
define('BUTTON_TEXT_SAVE','Save');
define('BUTTON_TEXT_SAVE_CHANGES','Save Changes');
define('BUTTON_TEXT_CHECK','Check');
define('BUTTON_TEXT_BACK','Back');
define('BUTTON_TEXT_CLEAR','Clear');

//others
define('TEXT_POWERED_BY','Powered by <a rel="nofollow" href="http://www.iscripts.com/supportdesk/" target="_blank">iScripts Supportdesk</a>. A premium product from iScripts.com');
define('HEADING_STAFF_AREA','Staff Area');
define('HEADING_TICKET_SEARCH','Advanced Ticket Search');
define('HEADING_TICKETS_ASSIGNED','Tickets Assigned To Me');
define('HEADING_TICKETS_NEW','New Tickets');
define('HEADING_STAFF_NEW_MESSAGE','New message');

define('TEXT_FIELDS_MANDATORY','Fields marked <font color=red>*</font> are mandatory');
define('TEXT_FIELDS_ANNOUNCEMENTS','Announcements');
define('TEXT_FIELDS_DATA_ENTRIES','Data Entries');
define('TEXT_FIELDS_DEPARTMENT_OVERVIEW','Department Overview');
define('TEXT_DEPARTMENT_FILTER','All Department');
//operations
define('TEXT_ADDITION','Insertion');
define('TEXT_UPDATION','Updation');
define('TEXT_DELETION','Deletion');
//search
define('TEXT_COMPANY','Company');
define('TEXT_DEPARTMENT','Department');
//define('TEXT_STATUS','Status');
define('TEXT_OWNER','Owner');
define('TEXT_USER','User');
define('TEXT_TICKETNO','Ticket No.');
define('TEXT_MATCHES','Matches');
//define('TEXT_TITLE','Title');
define('TEXT_QUESTION','Question');
define('TEXT_CONTAINS','Contains');
define('TEXT_DATE_RANGE','Date Range');
define('TEXT_FROM','From');
define('TEXT_TO','To');
define('TEXT_DATE','Date');
define('TEXT_LABEL','Label');

define('TEXT_MINUTE','Minute');
define('TEXT_MINUTES','Minutes');

define('TEXT_ACTION','Action');
define('TEXT_DUE','Due');
define('TEXT_USER_NAME','User Name');
define('TEXT_TITLE','Title');
define('TEXT_POST_DATE','Post Date');
define('TEXT_STATUS','Status');
define('TEXT_LOCK_STATUS','Lock Status');
define('TEXT_DEPARTMENT','Department');
define('TEXT_REF_NO','Ref No');
define('TEXT_PRIORITY','Priority');
define('TEXT_PRIORITY_YES','Yes');
define('TEXT_PRIORITY_NO','No');
define('TEXT_LOCK_YES','Yes');
define('TEXT_LOCK_NO','No');
define('TEXT_STAFF','Staff');

define('TEXT_AND','And');
define('TEXT_OR','Or');
define('TEXT_NOT','Not');

define('TEXT_VIEW_DETAILS','View Details');

//messages
//javascript messages
define('MESSAGE_JS_MANDATORY_ERROR','Please enter all mandatory fields\n   (fields marked *).');
define('MESSAGE_JS_NUMERIC_ERROR','Please enter a numeric value.');
define('MESSAGE_JS_EMAIL_ERROR','Please enter a valid email address.');
define('MESSAGE_JS_OPERATION_ERROR','Invalid Operation.');
define('MESSAGE_NO_RECORDS','Sorry, no records to display.');
define('MESSAGE_RECORD_ADDED','One record added.');
define('MESSAGE_RECORD_UPDATED','Record updated.');
define('MESSAGE_RECORD_DELETED','Record deleted.');
define('MESSAGE_RECORD_DUPLICATE','Duplicate Entry!Operation aborted.');
define('MESSAGE_JS_DELETE_TEXT','Are you sure you want to continue with delete?');

//database messages
define('MESSAGE_NO_RECORDS','Sorry, no records to display.');
define('MESSAGE_RECORD_ADDED','One record added.');
define('MESSAGE_RECORD_UPDATED','Record updated.');
define('MESSAGE_RECORD_FORWARDED','Record forwarded.');
define('MESSAGE_RECORD_APPROVED','Record Approved.');
define('MESSAGE_RECORD_DELETED','Record deleted.');
define('MESSAGE_RECORD_DUPLICATE','Duplicate Entry! Operation aborted.');
define('MESSAGE_RECORD_ERROR','Invalid entry.  Operation aborted.');
define('MESSAGE_EMAIL_SEND','EMAIL SEND TO ');
define('MESSAGE_EMAIL_NOT_SEND','EMAIL NOT SEND TO.');
define('MESSAGE_JS_CHECK_ONE','Check one.');
define('MESSAGE_RECORD_ADDED_SUCCESSFULLY','Record added successfully!');
define('MESSAGE_FIELDS_MISSING','* Some fields were missing! Please enter all the required fields!');
define('MESSAGE_ERRORS_FOUND','Errors found while submitting your form!');
define('MESSAGE_JUNK_FOUND','Input field accepts numbers and characters only !');
//upload error
define('MESSAGE_UPLOAD_ERROR_1','File Not Uploaded.');
define('MESSAGE_UPLOAD_ERROR_2','Invalid File Type.');
define('MESSAGE_UPLOAD_ERROR_3','File size is too large or empty file.');
define('MESSAGE_UPLOAD_ERROR_4','No Write Permission to the folder.');
define('MESSAGE_UPLOAD_ERROR_5','File with same name exists.Please rename the file');
define('MESSAGE_UPLOAD_ERROR_0','File Not Uploaded.');
define('MESSAGE_UPLOAD_ERROR_6','Invalid File Name.');

//Modification On September 30, 2005 for Posting ticket for staff/admin
define('TEXT_POST_NEW','Post New Ticket');
define('TEXT_FIELDS_SEMI_MANDATORY','Fields marked <font color=blue>*</font> are mandatory if attachments are present');
define('MESSAGE_JS_NOT_PERMITTED','not permitted');
define('NEWS_DEFAULT_MSG','Have a nice day');
define('INTELIGENTSEARCH','Intelligent Search');
define('TEXT_SIDE_HOLD','Hold');
define('ALLOWED_TYPES','Allowed Types');
define('TICKET_DESCRIPTION','Ticket Description');
define('TEXT_MORE','More');


define('MESSAGE_NEW_PASSWORD_LENGTH','* Password length should be atleast 3 characters!');

// 25 Sept 2013
define('TEXT_MERGE_TICKETS','<font style=\'text-decoration: underline;\'>Merge Tickets</font>');
define('MESSAGE_JS_SELECT_ONE_2','Please select atleast two tickets to merge.');
define('TEXT_MERGE_TICKETS_DEPT_VALIDATION','<font color="red">  Please select tickets of same department to merge.</font>');
define('TEXT_MERGE_TICKETS_SUCCESS','<font color="#0A941D">Selected tickets merged successfully.</font>');
define('TEXT_MERGE_TICKETS_USER_VALIDATION','<font color="red">  Please select tickets of same user to merge.</font>');
?>