<?php
define('HEADING_VIEW_TICKET','View Ticket');
define('TEXT_PROPERTIES','Ticket Properties');
define('HEADING_VIEW_HISTORY','History Overview');
define('HEADING_VIEW_FEEDBACK','Feedback');
define('TEXT_REFNO','Reference No');
define('TEXT_STAFF','Staff');
define('TEXT_PERSONAL','Personal Notes');

define('TEXT_ID','ID');
define('TEXT_CREATED_ON','Created On');
define('TEXT_LAST_UPDATE','Last update');
define('TEXT_LAST_REPLIER','Last replier');

define('TEXT_TICKET_CLOSED','Ticket Closed');

define('TEXT_TICKET_DETAIL','Ticket Details');
define('TEXT_LOCK','Lock');

define('TEXT_FEEDBACK','<< FEEDBACK');
define('TEXT_CLOSE_TICKET','CLOSE TICKET');
define('TEXT_FEEDBACK1','Feedback');
define('TEXT_CLOSE_TICKET1','Close Ticket');

define('TEXT_EMAIL_SUB','Ticket Assigned');
define('TEXT_MAIL_BODY','You have been assigned a ticket with reference number ');
define('TEXT_MAIL_START','Dear');
define('TEXT_MAIL_THANK','Thank You');

define('TEXT_COMPANY','Company');
define('TEXT_CITY','City');
define('TEXT_EMAIL','Email');
define('TEXT_ACTION','Action');
define('TEXT_USER_NAME','User Name');
define('TEXT_TITLE','Title');
define('TEXT_POST_DATE','Post Date');
define('TEXT_STATUS','Status');
define('TEXT_LOCK_STATUS','Lock Status');
define('TEXT_DEPARTMENT','Department');
define('TEXT_REF_NO','Ref No');
define('TEXT_PRIORITY','Prioritized');
define('TEXT_PRIORITY_YES','Yes');
define('TEXT_PRIORITY_NO','No');
define('TEXT_IP','IP');
define('TEXT_ADD_NOTE','Click here to add  note');

define('TEXT_RATE_STAFF','rate ');
define('TEXT_MAIN_REPLY','REPLY >>');
define('TEXT_REPLY','reply');
define('TEXT_QUOTE_REPLY','Quote &amp; Reply');
define('TEXT_COMMENT','comment');

define('BUTTON_TEXT_SEARCH','Search');
define('BUTTON_TEXT_UPDATE','Update');

define('TEXT_COMMENTS','Comments');

define('MESSAGE_TICKET_REPLIED','<b>Ticket replied</b>');











/*
 * new 01/07/2013
 */


define('MESSAGE_LOCK_OWNER_TICKET_UPDATE_ERROR','Please change the owner or lock status');

?>