<?php
define('TEXT_USER_AREA','User Area');
define('TEXT_HOME','Home');
define('TEXT_KNOWLEDGEBASE','Knowledge Base');
define('TEXT_REGISTER','Registration');
define('TEXT_REF_NO','Ticket Reference No.');
define('TEXT_GET_REF_NO','Get Ticket Reference Number');
define('TEXT_EDIT_PROFILE_MENU','Edit Profile');
define('TEXT_POSTTICKET','Post Ticket');
define('TEXT_SEARCH','Search');
define('TEXT_EMAIL','Email');
define('TEXT_TICKET_NUMBER','Ticket Number');
define('TEXT_LOGIN','Login');
define('TEXT_USER','User');
define('TEXT_DATE','Date');
define('TEXT_STAFF','Staff');
define('TEXT_ATTACHMENT','Attachment');
define('TEXT_VIEW_DETAILS','View Details');
define('TEXT_USER_PANEL','USER PANEL');
define('TEXT_CHECK_TICKET_STATUS','Check Status');
define('TEXT_CONTINUE','Continue');

define('TEXT_SELECT_LANGUAGE','Language');
define('TEXT_FIELDS_MANDATORY','Fields marked <font color=red>*</font> are mandatory');
define('TEXT_FIELDS_SEMI_MANDATORY','Fields marked <font color=blue>*</font> are mandatory if attachments are present');

define('TEXT_SIDE_VIEW_TICKETS','My Tickets');
define('TEXT_SIDE_POST_TICKETS','Post Ticket');
define('TEXT_SIDE_KNOWLEDGEBASE','Knowledge Base');
define('TEXT_SIDE_SETTINGS','Profile');
//Newly added by amal
define('TEXT_SIDE_CHAT','Chat');

define('TEXT_CLOSED','Closed');
define('TEXT_OPEN','Open');
define('TEXT_ALL','All');
define('TEXT_SEARCH','Search');
define('TEXT_POST_NEW','Post New');
define('TEXT_VIEW','View');
define('CREATE','Create');
define('CREATE_NEW_TCKT','Create A New Ticket');
define('SETTING_DASH','Settings');
define('TEXT_SELECT_COLOR_SCHEME','Select Theme');
define('TEXT_EDIT_PROFILE','Edit Profile Preferences');
define('VIEW_MY_TCKT','My Tickets');

//Newly added by amal
define('TEXT_LAUNCH_CHAT','Launch Chat');
//define('CREATE_NEW_DEF','Do you have a question or want to get an immediate help? Please create a new priority based support ticket here. One of our staffs will review your ticket and will send you a reply as soon as possible');
define('CREATE_NEW_DEF','Create a new support ticket here and a staff member will review and reply to your ticket as soon as possible.');
//define('KNOWLEDGE_BASE_DEF','We have a collection of articles about our product and services that may help you. Please browse through all these articles here. You can always send us a support ticket if you specific question about our services.');
define('KNOWLEDGE_BASE_DEF','We have a collection of articles that may help you. Please browse through the entire list here. Send us a support ticket if you have a specific question that has not yet been covered.');
//define('VIEW_TICKETS_DEF','View all your tickets here. You may edit your ticket, replay posts and rate your tickets in this section. You may also browse through all your communication history with us.');
define('VIEW_TICKETS_DEF','View all your tickets here. You may edit your ticket, revisit posts, rate your tickets and browse through your communication history.');
//define('VIEW_TICKETS_HOME_DEF', 'Post a new support ticket to get our support.Select the category which is related to your problem. Provide as much information about your problem as possible, including step-by-step instructions on how to recreate it on our end with any login details.');
define('VIEW_TICKETS_HOME_DEF', 'Post a new ticket to receive support for your issue. Select the category related to your problem and provide as much information as possible, including any login details.');
	
//define('TEXT_LAUNCH_CHAT_DEF','Click the chat button to enter our Chat Room Server. When the Chat window appears, enter a nickname for yourself where it says Your Name and a short Profile about yourself. Then click the button to CHAT!..');
define('TEXT_LAUNCH_CHAT_DEF','Click the chat button to enter our Chat Room Server. When the chat window appears, enter a nickname and question to begin your chat session');

//define('SETTING_DEF','It is easy to change your Username, Password, email and profile. Click here to view and edit your account information.');
define('SETTING_DEF','It\'s easy to change your username, password, email and profile. Click here to view and edit your account information.');
define('TEXT_LINKS','LINKS');
define('TEXT_MENU','MENU');
define('TEXT_SIDE_GENERAL','GENERAL');
define('TEXT_SIDE_MANAGE','Configure');
define('TEXT_SIDE_LANGUAGE','LANGUAGE');
define('TEXT_SIDE_LIST','List');
define('TEXT_SIDE_ADD','Add');
define('TEXT_SIDE_DEFAULT','Default');
define('TEXT_SIDE_MAIL','MAIL');
define('TEXT_SIDE_DISPLAY','DISPLAY');
define('TEXT_SIDE_ADD_THEME','Add Theme');
define('TEXT_SIDE_LIST_THEME','List Theme');
define('TEXT_SIDE_MISC','Miscellaneous');
define('TEXT_SIDE_ATTACHMENTS','ATTACHMENTS');
define('TEXT_SIDE_LIST_EXT','List Ext');
define('TEXT_SIDE_ADD_EXT','Add  Ext');
define('TEXT_SIDE_MAX_FILE_SIZE','Max File Size');
define('TEXT_SIDE_COMPANIES','COMPANIES');
define('TEXT_SIDE_LIST','COMPANIES');
define('TEXT_SIDE_DEPARTMENTS','DEPARTMENTS');
define('TEXT_SIDE_ASSIGN_STAFFS','Assign Staff');
define('TEXT_SIDE_STAFF','STAFF');
define('TEXT_SIDE_EMAIL_ALL','Email All');
define('TEXT_SIDE_TRACK_PERFORMANCE','Track Performance');
define('TEXT_SIDE_ACTIVITY_LOG','Activity Log');
define('TEXT_SIDE_USERS','USERS');
define('TEXT_SIDE_TICKETS','TICKETS');
define('TEXT_SIDE_TICKETS_OPEN','Open');
define('TEXT_SIDE_TICKETS_CLOSED','Closed');
define('TEXT_SIDE_TICKETS_ESCAlATED','Escalated');
define('TEXT_SIDE_TICKETS_ALL','All');
define('TEXT_SIDE_KNOWLEDGE_BASE','KNOWLEDGE BASE');
define('TEXT_SIDE_AUTHORIZE','Authorize');
define('TEXT_SIDE_NEWS','NEWS');
define('TEXT_SIDE_DOWNLOADS','DOWNLOADS');
define('TEXT_SIDE_PRIVATE_MESSAGES','PRIVATE MESSAGES');
define('TEXT_SIDE_PRIVATE_REMINDERS','REMINDERS');
define('TEXT_SIDE_PERSONAL_NOTES','PERSONAL NOTES');
define('TEXT_SIDE_PRIVATE_STATISTICS','STATISTICS');
define('TEXT_SIDE_PERSONAL_NOTES','PERSONAL NOTES');
define('TEXT_SIDE_STAFF_PERFORMANCE','Staff performance');
define('TEXT_SIDE_TICKET_REPORTS','Ticket Reports');
define('TEXT_SIDE_PREFERANCES','PREFERENCES');
define('TEXT_SIDE_CSS','CSS');
define('TEXT_SIDE_EDIT_PROFILE','Edit Profile');
define('TEXT_SIDE_CHANGE_PASSWORD','Change Password');
define('TEXT_SIDE_ACTION_LOG','Action Log');
define('TEXT_SIDE_SYSTEM_TEST','SYSTEM TEST');
define('TEXT_SIDE_UPLOAD_TEST','Upload Test');
define('TEXT_SIDE_MAIL_TEST','Mail Test');
define('TEXT_SIDE_HELP','Help');
define('HEADING_ADMINISTRATION','Administration');
define('HEADING_HOME','Support Dashboard');
define('HEADING_SEARCH_RESULTS','Search results');
define('HEADING_KNOWLEDGEBASE','Knowledge Base');
define('HEADING_CONFIGURATION','Configuration');
define('HEADING_CONTACTS','Contacts');
define('HEADING_REPOPRTS','Reports');
define('HEADING_PREFERENCES','Preferences');
define('TEXT_LOGGED_IN_AS','Logged in as');
define('TEXT_LOGOUT','Logout');
define('TEXT_OF','of');
define('TEXT_RESULTS','results');

//form buttons
define('BUTTON_TEXT_DELETE','Delete');
define('BUTTON_TEXT_APPROVE','Approve');
define('BUTTON_TEXT_EDIT','Save');
define('BUTTON_TEXT_ADD','Add');
define('BUTTON_TEXT_ADD_NEW','Add New');
define('BUTTON_TEXT_CANCEL','Cancel');
define('BUTTON_TEXT_CLEAR','Clear');
define('BUTTON_TEXT_SAVE','Save');
define('BUTTON_TEXT_SAVE_CHANGES','Save Changes');
define('BUTTON_TEXT_CHECK','Check');
define('BUTTON_TEXT_BACK','Back');
define('BUTTON_TEXT_SUBMIT','Submit');
define('BUTTON_TEXT_UPDATE','Update');

define('TEXT_POWERED_BY','Powered by <a rel="nofollow" href="http://www.iscripts.com/autohoster/" target="_blank">iScripts Autohoster</a>. A Premium Product from <a rel="nofollow" href="http://iscripts.com" target="_blank">iScripts.com</a>');
define('TEXT_ADDITION','Insertion');
define('TEXT_UPDATION','Updation');
define('TEXT_DELETION','Deletion');

//messages
define('MESSAGE_NO_RECORDS','Sorry, no records to display.');
define('MESSAGE_RECORD_ADDED','One record added.');
define('MESSAGE_RECORD_UPDATED','Record updated.');
define('MESSAGE_RECORD_DELETED','Record deleted.');
define('MESSAGE_RECORD_DUPLICATE','Duplicate Entry!Operation aborted.');
define('MESSAGE_RECORD_ERROR','Invalid entry.  Operation aborted.');
define('MESSAGE_USER_BANNED','User Banned.Please contact administrator for details.');

//upload error
define('MESSAGE_UPLOAD_ERROR_1','File Not Uploaded.');
define('MESSAGE_UPLOAD_ERROR_2','Invalid File Type.');
define('MESSAGE_UPLOAD_ERROR_3','File size is too large or empty file.');
define('MESSAGE_UPLOAD_ERROR_4','No Write Permission to the folder.');
define('MESSAGE_UPLOAD_ERROR_5','File with same name exists.Please rename the file.');
define('MESSAGE_UPLOAD_ERROR_0','File Not Uploaded.');
define('MESSAGE_UPLOAD_ERROR_6','Invalid File Name.');

define('MESSAGE_UPLOAD_ERROR_7','Please upload a valid file.');

//javascript messages
define('MESSAGE_JS_MANDATORY_ERROR','Please enter all mandatory fields\n   (fields marked *).');
define('MESSAGE_JS_NUMERIC_ERROR','Please enter a numeric value.');
define('MESSAGE_JS_EMAIL_ERROR','Please enter a valid email address.');
define('MESSAGE_JS_OPERATION_ERROR','Invalid Operation.');
define('MESSAGE_JS_DELETE_TEXT','Are you sure you want to continue with delete?');
define('MESSAGE_JS_APPROVE_TEXT','Are you sure you want to continue with approve?');
define('MESSAGE_JS_DEPARTMENT_NULL','Department cannot be empty');
define('MESSAGE_JS_COMPANY_NULL','Company cannot be empty');
define('MESSAGE_JS_CATEGORY_HAS_ENTRIES','The category selected has entries under it!');
define('MESSAGE_JS_INVALID_EMAIL','Please enter valid email');
define('MESSAGE_JS_FILE_MANDATORY_ERROR','Select a file to upload.');
define('MESSAGE_JS_EMPTY_EMAIL','Please enter your email address');

define('MESSAGE_STYLE_REQUIRED','* Style cannot be empty!');

define('TEXT_MAIL_POST_TICKET_HEAD','Congratulations!Your Ticket has been created.Your reference details are as follows...');
define('TEXT_MAIL_WELCOME_TAIL','Thank you!<br>SupportDesk.');
define('TEXT_MAIL_MODIFY_HEAD','Your account has been modified.Your login details are as follows...');

define('TEXT_REPLY','Reply');
define('TEXT_QUOTE_AND_REPLY','Quote &amp; Reply');
define('TEXT_COMMENT','Comment');
define('TEXT_COMMENTS','Comments');
define('TEXT_TITLE','Title');

//Modification on September 30, 2005
define('MESSAGE_JS_NOT_PERMITTED','not permitted');
define('TEXT_NEW_USER_SIGNUP','New User, Sign up here');

//Modified on 31-10-06 by roshith
define('MESSAGE_JS_ACTIVATED','Your account has been successfully activated');
define('MESSAGE_JS_ACTIVATION_EXPIRED','Your account activation time expired / Your account has been already activated.');
define('CREATE_TICKET','CREATE A NEW TICKET');
//Modified on October 3, 2012
define('LIVE_CHAT','LIVE CHAT');
define('ONLINE','ONLINE');

// akhil
define('TEXT_MY_EMAIL','My Emails');

define('CLICK_HERE_REGISTER','Click Here to Register?');

define('TEXT_GET_TICKET_DETAILS','Get Ticket Details');
define('TEXT_PREFERENCE','Preferences');
define('TEXT_SEARCH_KEY_REQ','Enter key to search.');
define('ALLOWED_TYPES','Allowed Types');
define('TEXT_EMAIL','Email');
define('TEXT_REFERENCE_NO','Ticket Reference No');
define('TEXT_DESC','Ticket Description');
define('TEXT_TICKET_TITLE','Ticket Title');
define('TEXT_STAFF_NAME','Staff Name');
define('TEXT_KNOWLEDGEBASE_RATENOW','Rate Now');
define('TEXT_KNOWLEDGEBASE_RATE','Rate');
define('TICKET_DESCRIPTION','Ticket Description');
//define('TEXT_HOMEKNOWLEDGE','The most frequently asked questions and the answers to them are stored in the knowledge base. Each department will have a category structure of its own, and the knowledge base entries will be added under the most fitting category.');
define('TEXT_HOMEKNOWLEDGE','Our Knowledge Base contains solutions and answers to our customers\' most frequently asked questions.  Knowledge Base entries are organized by departments, topics and added under the most fitting category.');

define('TEXT_SELECT','Select');
define('TEXT_ESCALATED','Escalated');

define('MESSAGE_ERROR_LOGIN','Please Login to Post Ticket');
define('HEADING_LOGIN','Login');

define('MESSAGE_USER_DEACTIVE','User Deactivated. Please contact administrator for details.');
define('MESSAGE_USER_DELETED','User Deleted. Please contact administrator for details.');


/*
 * new 01/17/2013
 */

define('MESSAGE_LOCK_OWNER_TICKET_UPDATE_ERROR','Please change the owner or lock status');


// KB Popup

define('TEXT_KNOWLEDGEBASE_DETAILS','Knowledge Base Details');
define('TEXT_KNOWLEDGEBASE_DESC','Description');

// Added 24 Sept 2013
define('TEXT_LOGIN_DESC','Please login to continue..');
define('TEXT_NO_TICKETS_FOUND_DESC','Sorry, no tickets found.');

define('TEXT_MERGE_TICKET_NOTE','The ticket you are searching for has been merged to the following : ');



?>