<?php

define('HEADING_REPLIES','Replies');
define('TEXT_REPLIES','Replies');
define('TEXT_PERSONAL_NOTES','Personal Notes');
define('TEXT_STATUS','Status');
define('TEXT_OTHER_INFO','Other Information');
define('TEXT_REPLY','Reply Details');
define('TEXT_KB_INFO','Knowledge base entry');
define('TEXT_TEMPLATE','Predefined Template');
define('TEXT_REPLAY_MATTER','Reply Matter');
define('TEXT_REPLAY_PVTMESSAGE','Comments');

define('TEXT_KB_ADD','Add to KB');
define('TEXT_NT_USR','Notify User');
define('TEXT_TAKE_OWNSHP','Take Ownership');
define('TEXT_TAKE_LOCK','Lock Ticket');

define('TEXT_CATEGORY','Select Category');
define('TEXT_ENTRY_TITLE','Title');
define('TEXT_ENTRY_DESC','Description');
define('TEXT_PN_MATTER','Matter');
define('TEXT_PN_TITLE','Title');
define('TEXT_CC','CC');
define('TEXT_TIME','Time Spent');
define('TEXT_ACTION','Actions');
define('TEXT_EMAIL_SUB','Ticket Reply');
define('TEXT_MAIL_BODY','Reply to your ticket refno');
define('TEXT_MAIL_REFNO','Ticket Reference number');
define('TEXT_MAIL_START','Hello');
define('TEXT_MAIL_THANK','Thank You');
define('TEXT_ATTACH_REFERENCE','Reference');
define('TEXT_ATTACH_URL','Select File');
define('BUTTON_TEXT_ATTACH','Attach');
define('TEXT_TITLE_DELETE','Remove');
define('TEXT_ATTACHMENTS','Attachments');
define('BUTTON_TEXT_REMOVE','Remove');
define('MESSAGE_REFNAME_ERROR','Either reference is empty or  already exist');
define('MESSAGE_SUCCESS','Reply Successfully Sent ');

define('TEXT_LANGUAGES','languages');

define('MESSAGE_RECORD_ERROR_DEPT','Permission denied ');
define('MESSAGE_RECORD_ERROR_NO_OWNER','Ticket with No owner');
define('MESSAGE_RECORD_ERROR_ALREADY_OWNED_USER','Another User locked the ticket.You canot change owner ship!!');
define('MESSAGE_RECORD_ERROR_ALREADY_LOCKED_ANOTHER_USER','Another user alreay locked the ticket.You canot lock this ticket');
define('MESSAGE_RECORD_ERROR_LOCKED_ANOTHER_USER','Another user alreay locked the ticket.You canot sent reply to this ticket');
define('MESSAGE_RECORD_ERROR_DIFFENT_OWNER','You canot lock this ticket.Chnage the owner ship');
define('TXT_SELECT_TEMPLATE','Select template');
define('MESSAGE_RECORD_EMPTY_MATTER_ERROR','Empty Reply');
define('MESSAGE_JS_MANDATORY_EMAIL_ERROR','Please Enter valid Email');
define('TEXT_SELECT_TIME_SPENT','Select time');
define('BUTTON_TEXT_REPLY','Reply');
define('TEXT_TICKET_DETAILS','Ticket Details');
define('TEXT_TICKET_TITLE','Title');
define('TEXT_IP','IP');
define('MESSAGE_RECORD_ERROR','Permission Denied');
define('TEXT_TICKET_REFERENCE_NUMBER','Ticket Reference Number');


?>