<?php
//Menu links on left
define('TEXT_MENU','MENU');
define('TEXT_SIDE_GENERAL','General');
define('TEXT_SIDE_CONFIGURE','Configure');
define('TEXT_SIDE_EMAIlSPAM','Spam Email Configuration');
define('TEXT_SIDE_POP3','Pop3');
define('TEXT_SIDE_LANGUAGE','Language');
define('TEXT_SIDE_LIST','List');
define('TEXT_SIDE_ADD','Add');
define('TEXT_SIDE_ALL','All');
define('TEXT_SIDE_DEFAULT','Default');
define('TEXT_SIDE_MAIL','Mail');
define('TEXT_SIDE_SETTINGS','Settings');
define('TEXT_SIDE_DISPLAY','Display');
define('TEXT_SIDE_ADD_THEME','Add Theme');
define('TEXT_SIDE_LIST_THEME','List Theme');
define('TEXT_SIDE_LIST_MISC','Miscellaneous');
define('TEXT_SIDE_ATTACHMENTS','Attachments');
define('TEXT_SIDE_LIST_EXT','List Types');
define('TEXT_SIDE_ADD_EXT','Add  Type');
define('TEXT_SIDE_MAX_FILE_SIZE','Max File Size');
define('TEXT_SIDE_COMPANIES','Companies');
define('TEXT_SIDE_LIST','Companies');
define('TEXT_SIDE_DEPARTMENTS','Departments');
define('TEXT_SIDE_ASSIGN_STAFFS','Assign Staff');
define('TEXT_SIDE_ASSIGN_DEPARTMENT','Assign Department');
define('TEXT_SIDE_STAFF','Staff');
define('TEXT_SIDE_MULTIPLE_ADD','Add Multiple Users');
define('TEXT_SIDE_EMAIL_USER','Email User');
define('TEXT_SIDE_EMAIL_ALL','Email All');
define('TEXT_SIDE_TRACK_PERFORMANCE','Track Performance');
define('TEXT_SIDE_ACTIVITY_LOG','Activity Log');
define('TEXT_SIDE_RATING','Rating');
define('TEXT_SIDE_USER_FEEDBACK','User Feedback');
define('TEXT_SIDE_USERS','Users');
define('TEXT_SIDE_TICKETS','Tickets');
define('TEXT_SIDE_TICKETS_OPEN','Open');
define('TEXT_SIDE_TICKETS_CLOSED','Closed');
define('TEXT_SIDE_TICKETS_ESCAlATED','Escalated');
define('TEXT_SIDE_TICKETS_ALL','All');
define('TEXT_SIDE_FOLLOW','Followed');
define('TEXT_SIDE_TICKETS_SPAM','Spam');
define('TEXT_SIDE_TICKETS_ESCALATION','Escalation Rules');
define('TEXT_SIDE_TICKETS_STATUS','Status');
define('TEXT_SIDE_RULES','Rules');
define('TEXT_SIDE_RULES_ADD','Add');
define('TEXT_SIDE_RULES_LIST','List');
define('TEXT_SIDE_POP3_LIST','List');
define('TEXT_SIDE_POP3_ADD','Add');
define('TEXT_SIDE_KNOWLEDGE_BASE','Knowledge Base');
define('TEXT_SIDE_CATEGORIES','Categories');
define('TEXT_SIDE_AUTHORIZE','Authorize');
define('TEXT_SIDE_NEWS','News');
define('TEXT_SIDE_NEWS_SMALL','News');
define('TEXT_SIDE_DOWNLOADS','Downloads');
define('TEXT_SIDE_PRIVATE_MESSAGES','Private Messages');
define('TEXT_SIDE_PRIVATE_REMINDERS','Reminders');
define('TEXT_SIDE_PERSONAL_NOTES','Personal Notes');
define('TEXT_SIDE_PRIVATE_STATISTICS','Statistics');
define('TEXT_SIDE_PERSONAL_NOTES','Personal Notes');
define('TEXT_SIDE_STAFF_PERFORMANCE','Staff performance');
define('TEXT_SIDE_TICKET_REPORTS','Ticket Reports');
define('TEXT_SIDE_PREFERANCES','Profile Preferences');
define('TEXT_SIDE_CSS','Css');
define('TEXT_SIDE_EDIT_PROFILE','Edit Profile');
define('TEXT_SIDE_ACTION_LOG','Action Log');
define('TEXT_SIDE_SYSTEM_TEST','System Test');
define('TEXT_SIDE_UPLOAD_TEST','Upload Test');
define('TEXT_SIDE_MAIL_TEST','Mail Test');
define('TEXT_SIDE_HELP','Help');
define('TEXT_SIDE_VIEW_CATEGORIES','View Categories');
define('TEXT_SIDE_ADD_CATEGORIES','Add Categories');
define('TEXT_SIDE_VIEW_KB_ENTRIES','View KB Entries');
define('TEXT_SIDE_ADD_KB_ENTRIES','Add KB Entries');
define('TEXT_SIDE_APPROVE_KB_ENTRIES','Approve Entries');
define('TEXT_SIDE_AUTHORIZE_ENTRIES','Authorize Entries');
define('TEXT_SIDE_TEMPLATES','Templates');
define('TEXT_SIDE_TEMPLATES_ADD','Add');
define('TEXT_SIDE_TEMPLATES_LIST','List');

define('TEXT_SIDE_LABELS','Labels');
define('TEXT_SIDE_LABELS_ADD','Add');
define('TEXT_SIDE_LABELS_LIST','List');

define('TEXT_SIDE_TEMPLATES_APPROVE','Approve');
define('TEXT_SIDE_TICKETS_PRIORITY','Priority');
define('TEXT_CATEGORY','Category');
define('TEXT_SIDE_TICKET_STATISTICS','Ticket Statistics');
define('TEXT_SIDE_REPORTS','Reports');
//Added by Amal for chat
define('TEXT_SIDE_CHAT','Chat');
define('TEXT_SIDE_LAUNCHCHAT','Launch Chat');
define('TEXT_SIDE_CHATSETTINGS','Chat Settings');
define('TEXT_SIDE_CHATLOGS','Chat Logs');
define('TEXT_SIDE_LIST_CANNED_MESSAGES','List Canned Messages');
define('TEXT_SIDE_ADD_CANNED_MESSAGES','Add Canned Messages');

//
define('TEXT_SIDE_ASSIGN_FIELDS','Assign Fields');
define('TEXT_SIDE_REPORT_LIST1','Ticket Summary');
define('TEXT_SIDE_REPORT_LIST2','Staff Summary');
define('TEXT_SIDE_REPORT_LIST3','User Summary');
define('TEXT_SIDE_REPORT_LIST5','Staff Conversation Summary');
define('TEXT_SIDE_REPORT_LIST4','Staff Report');
define('TEXT_SIDE_MAINTENANCE','Maintenance');
define('TEXT_SIDE_PURGE_TICKETS','Purge tickets');

define('TEXT_SIDE_REPORT_LIST6','Department Summary');

define('TXT_SELECT_DEPARTMENT_DEPT','Select Department');

define('TEXT_SEARCH','Search');
define('TEXT_PRINT','Print Now');

define('TEXT_NO_RECORDS','No records');
define('TEXT_DAYS','Days');
// links on top
define('HEADING_HOME','Support Home');
define('HEADING_SEARCH_RESULTS','Search results');
define('HEADING_KNOWLEDGEBASE','Knowledgebase');
define('HEADING_CONFIGURATION','Configuration');
define('HEADING_CONTACTS','Contacts');
define('HEADING_REPOPRTS','Reports');
define('HEADING_PREFERENCES','Preferences');
define('HEADING_SEARCH','Search');
//Added by Amal for chat
define('HEADING_LIST_CANNED_MESSAGES','List Canned Messages');
//login information
define('TEXT_LOGGED_IN_AS','Logged in as');
define('TEXT_LOGOUT','Logout');
define('TEXT_OF','of');
define('TEXT_RESULTS','results');

define('TEXT_AND','And');
define('TEXT_OR','Or');
define('TEXT_NOT','Not');


//form buttons
define('BUTTON_TEXT_DELETE','Delete');
define('BUTTON_TEXT_APPROVE','Approve');
define('BUTTON_TEXT_EDIT','Save');
define('BUTTON_TEXT_ADD','Add');
define('BUTTON_TEXT_ADD_NEW','Add New');
define('BUTTON_TEXT_CANCEL','Cancel');
define('BUTTON_TEXT_SAVE','Save');
define('BUTTON_TEXT_SAVE_CHANGES','Save Changes');
define('BUTTON_TEXT_CHECK','Check');
define('BUTTON_TEXT_APPROVE_ALL','Approve All');
define('BUTTON_TEXT_DISAPPROVE_ALL','Disapprove All');
define('BUTTON_TEXT_BACK','Back');
define('BUTTON_TEXT_CLEAR','Clear');
//others
define('TEXT_POWERED_BY','Powered by <a rel="nofollow" href="http://www.iscripts.com/autohoster/" target="_blank">iScripts Autohoster</a>. A Premium Product from <a rel="nofollow" href="http://iscripts.com" target="_blank">iScripts.com</a>');
define('HEADING_ADMINISTRATION','Administration');
define('TEXT_FIELDS_MANDATORY','Fields marked <font color=red>*</font> are mandatory');
define('TEXT_SELECT_LANGUAGE','Language');

//operations
define('TEXT_ADDITION','Insertion');
define('TEXT_UPDATION','Updation');
define('TEXT_DELETION','Deletion');
define('TEXT_STATUS_CHANGE','Change Status');

//database messages
define('MESSAGE_NO_RECORDS','Sorry, no records to display.');
define('MESSAGE_RECORD_ADDED','One record added.');
define('MESSAGE_RECORD_UPDATED','Successfully updated.');
define('MESSAGE_RECORD_APPROVED','Successfully Approved.');
define('MESSAGE_RECORD_DELETED','Successfully deleted.');
define('MESSAGE_RECORD_DUPLICATE','Duplicate Entry!Operation aborted.');
define('MESSAGE_STATUS_ABORTED','Invalid Characters/Duplicate Entry. Operation Aborted.');
define('MESSAGE_RECORD_ERROR','Error in operation.');
define('MESSAGE_EMAIL_SENT','Email sent to ');
define('MESSAGE_EMAIL_NOT_SENT','Email not sent');
define('MESSAGE_JS_CHECK_ONE','Check one.');
define('MESSAGE_RECORD_ADDED_SUCCESSFULLY','Record added successfully!');
define('MESSAGE_FIELDS_MISSING','* Some fields were missing! Please enter all the required fields!');
define('MESSAGE_ERRORS_FOUND','Errors found while submitting your form!');

//added on October 28, 2006 by Roshith
define('MESSAGE_RECORD_PARENTDEPT_ERROR','Parent department has tickets.');
define('MESSAGE_RECORD_ASSIGNDEPT_ERROR','Department is not assigned to this Staff.');

//upload error
define('MESSAGE_UPLOAD_ERROR_0','File Not Uploaded.');
define('MESSAGE_UPLOAD_ERROR_1','File Not Uploaded.');
define('MESSAGE_UPLOAD_ERROR_2','Invalid File Type.');
define('MESSAGE_UPLOAD_ERROR_3','File size is too large or empty file.');
define('MESSAGE_UPLOAD_ERROR_4','No Write Permission to the folder.');
define('MESSAGE_UPLOAD_ERROR_5','File with same name exists.Please rename the file.');
define('MESSAGE_UPLOAD_ERROR_6','Invalid File Name.');

//javascript messages
define('MESSAGE_JS_MANDATORY_ERROR','Please enter all mandatory fields\n   (fields marked *).');
define('MESSAGE_JS_HOLD_ERROR',"You Cant Hold Closed Tickets");
define('MESSAGE_JS_NUMERIC_ERROR','Please enter a numeric value.');
define('MESSAGE_JS_EMAIL_ERROR','Please enter a valid email address.');
define('MESSAGE_JS_OPERATION_ERROR','Invalid Operation.');
define('MESSAGE_JS_SELECT_ERROR','Please select a staff.');
define('MESSAGE_JS_DELETE_TEXT','Are you sure you want to continue with delete?');
define('MESSAGE_JS_STATUS_TEXT','Are you sure you want to change status?');
define('MESSAGE_JS_APPROVE_TEXT','Are you sure you want to continue with approve?');
define('MESSAGE_JS_DEPARTMENT_NULL','Department cannot be empty');
define('MESSAGE_JS_COMPANY_NULL','Company cannot be empty');
define('MESSAGE_JS_CATEGORY_HAS_ENTRIES','The category selected has entries under it!');
//added on December 23, 2005
define('MESSAGE_JS_POS_NUMERIC_ERROR','Please enter a positive whole number.');

//MAIL TEXT
define('TEXT_MAIL_WELCOME_HEAD','Congratulations!Your account has been created.Your login details are as follows...');
define('TEXT_MAIL_WELCOME_TAIL','Thank you,');
define('TEXT_MAIL_MODIFY_HEAD','Your account has been modified.Your login details are as follows...');
//search
define('TEXT_COMPANY','Company');
define('TEXT_DEPARTMENT','Department');
//define('TEXT_STATUS','Status');
define('TEXT_OWNER','Owner');
define('TEXT_USER','User');
define('TEXT_TICKETNO','Ticket No.');
define('TEXT_MATCHES','Matches');
//define('TEXT_TITLE','Title');
define('TEXT_QUESTION','Question');
define('TEXT_CONTAINS','Contains');
define('TEXT_DATE_RANGE','Date Range');
define('TEXT_FROM','From');
define('TEXT_TO','To');
define('TEXT_DATE','Date');
define('TEXT_VIEW_DETAILS','View Details');
define('TEXT_SELECT_COMPANY','Select Company');
define('TEXT_LABEL','Label');
define('TEXT_EMAIL','Email');

define('TEXT_ACTION','Action');
define('TEXT_DUE','Due');
define('TEXT_USER_NAME','User Name');
define('TEXT_TITLE','Title');
define('TEXT_POST_DATE','Post Date');
define('TEXT_STATUS','Status');
define('TEXT_LOCK_STATUS','Lock Status');
define('TEXT_DEPARTMENT','Department');
define('TEXT_REF_NO','Ref No');
define('TEXT_PRIORITY','Priority');
define('TEXT_PRIORITY_YES','Yes');
define('TEXT_PRIORITY_NO','No');
define('TEXT_LOCK_YES','Yes');
define('TEXT_LOCK_NO','No');
define('TEXT_STAFF','Staff');

define('TEXT_YES','Yes');
define('TEXT_NO','No');
define('TEXT_MINUTES','minutes');

define('TEXT_PR_SECTION_NOT_FOUND','Could not find the printReady section in the HTML');
define('TEXT_BROWSER_NOT_SUPPORT_PRINTREADY_FEATURE','Sorry, your browser does not support print ready feature! Please upgrade!');
//Modification On September 30, 2005 for Posting ticket for staff/admin
define('TEXT_POST_NEW','Post New Ticket');
define('TEXT_FIELDS_SEMI_MANDATORY','Fields marked <font color=blue>*</font> are mandatory if attachments are present');
define('MESSAGE_JS_NOT_PERMITTED','not permitted');

define('SITE_LICENSEKEY','License Key');
define('INTELIGENTSEARCH','Intelligent Search');
define('HI','Hi');
define('TEXT_MAIL_THANK','Thank You,');

define('TEXT_STAFF_PERFOMANCE_REPORT','Staff Performance Report');

define('TEXT_SIDE_TICKETS_HOLD','Hold');
define('ALLOWED_TYPES','Allowed Types');
define('TICKET_DESCRIPTION','Ticket Description');

// 25 Sept 2013
define('TEXT_MERGE_TICKETS','<font style=\'text-decoration: underline;\'>Merge Tickets</font>');
define('MESSAGE_JS_SELECT_ONE_2','Please select atleast two tickets to merge.');
define('TEXT_MERGE_TICKETS_DEPT_VALIDATION','<font color="red">  Please select tickets of same department to merge.</font>');
define('TEXT_MERGE_TICKETS_SUCCESS','<font color="#0A941D">  Selected tickets merged successfully.</font>');
define('TEXT_MERGE_TICKETS_USER_VALIDATION','<font color="red"> Please select tickets of same user to merge.</font>');
?>