<?php
define('HEADING_VIEW_TICKET','View Ticket');
define('HEADING_VIEW_HISTORY','History Overview');
define('HEADING_VIEW_FEEDBACK','Feedback');
define('HEADING_VIEW_FORWARD','Forward');
define('TEXT_REFNO','Reference No');
define('TEXT_STAFF','Staff');
define('TEXT_PERSONAL','Personal Notes');
define('TEXT_PROPERTIES','Ticket Properties');
define('TEXT_ID','ID');
define('TEXT_CREATED_ON','Created On');
define('TEXT_LAST_UPDATE','Last update');
define('TEXT_LAST_REPLIER','Last replier');
define('TEXT_TICKET_CLOSED','Ticket Closed');

define('TEXT_TICKET_DETAIL','Ticket Details');
define('TEXT_LOCK','Lock');
define('TEXT_TO1','To');
define('TEXT_CC1','CC');
define('TEXT_NOTES1','Notes');

define('TEXT_EMAIL_SUB','Ticket Assigned');
define('TEXT_EMAIL_FORWARDED_SUB','Ticket Forwarded');
define('TEXT_MAIL_BODY','You have been assigned a ticket with reference number ');
define('TEXT_MAIL_BY',' by ');
define('TEXT_MAIL_START','Dear');
define('TEXT_MAIL_THANK','Thank You,');
define('TEXT_SMS1','You have been assigned a ticket with reference no ');

define('TEXT_ESCALATED_BODY','A ticket with the following reference number has been escalated.&nbsp;&nbsp;Reference No :');
define('TEXT_ESCALATION_SUB','Ticket Escalated');

define('TEXT_COMPANY','Company');
define('TEXT_CITY','City');
define('TEXT_EMAIL','Email');
define('TEXT_ACTION','Action');
define('TEXT_USER_NAME','User Name');
define('TEXT_TITLE','Title');
define('TEXT_POST_DATE','Post Date');
define('TEXT_STATUS','Status');
define('TEXT_LOCK_STATUS','Lock Status');
define('TEXT_DEPARTMENT','Department');
define('TEXT_REF_NO','Ref No');
define('TEXT_PRIORITY','Prioritized');
define('TEXT_PRIORITY_YES','Yes');
define('TEXT_PRIORITY_NO','No');
define('TEXT_IP','IP');
define('TEXT_ADD_NOTE','Click here to add  note');
define('TEXT_ATTACHMENTS','Attachments');

define('TEXT_MAIN_REPLY','REPLY');
define('TEXT_REPLY','Reply');
define('TEXT_QUOTE_REPLY','Quote &amp; Reply');
define('TEXT_COMMENT','Comment');

define('BUTTON_TEXT_SEARCH','Search');
define('BUTTON_TEXT_UPDATE','Update');
define('BUTTON_TEXT_FORWARD','Forward');
define('MESSAGE_LICENCE_EXPIRE','Your licence will expire in ');
define('MESSAGE_LICENSE_DAYS',' days');
define('MESSAGE_TICKET_REPLIED','<b>One ticket replied</b>');

define('TEXT_MAIN_DELETE','Delete ');
define('TEXT_MAIN_DELETE1','Delete');
define('TEXT_MAIN_BACK','Back');
define('TEXT_MAIN_NEXT','Next');
define('TEXT_MAIN_PREVIOUS','Previous');

define('TEXT_LAU','<font class="linktext" style="font-size:11px"> [LA:User]</font>');
define('TEXT_LAS','<font class="linktext" style="font-size:11px"> [LA:Staff]</font>');
define('TEXT_LA','<font class="linktext" style="font-size:11px"> [ New ]</font>');
define('TEXT_DEPT1',' <font class="linktext" style="font-size:11px">[ Dept:');
define('TEXT_DEPT2',' ]</font>');

define('TEXT_REPLY_NEXT','Reply And  Next');

define('TEXT_CLOSED_BODY','A ticket with the following reference number has been closed.&nbsp;&nbsp;Reference No :');
define('TEXT_CLOSED_SUB','Ticket closed. Reference No :');
define('TEXT_RATE_URL_MSG1','Please click');
define('TEXT_RATE_URL_MSG2','HERE');
define('TEXT_RATE_URL_MSG3','to rate this staff.');


define('MESSAGE_HOLD_SUCCESS','Reply Kept On Hold ');
define('TXT_PRIORITY','Priority');

define('MESSAGE_ERROR_FEEDBACK','No Feedback Available');


/*
 * new 01/07/2013
 */


define('MESSAGE_LOCK_OWNER_TICKET_UPDATE_ERROR','Please change the owner or lock status');

/*
 * Forwarded message
 */
define('TEXT_FORWARDED_BODY','A ticket with the following reference number has been moved to your department. Please check the same.&nbsp;&nbsp;Reference No :');
define('TEXT_FORWARDED_SUB','Ticket Moved');

define('TEXT_FORWARDED_DEPT_BODY','A ticket with the following reference number has been moved from your department.&nbsp;&nbsp;Reference No :');
define('TEXT_FORWARDED_DEPT_SUB','Ticket Moved From Your Department');

?>