<?php
define('HEADING_REPLIES','Replies');
define('TEXT_REPLIES','Replies');
define('TEXT_PERSONAL_NOTES','Personal Notes');
define('TEXT_STATUS','Status');
define('TEXT_OTHER_INFO','Other Information');
define('TEXT_REPLY','Reply Details');
define('TEXT_KB_INFO','Knowledgebase entry');
define('TEXT_TEMPLATE','Predefined Template');
define('TEXT_REPLAY_MATTER','Reply Matter');
define('TEXT_REPLAY_PVTMESSAGE','Comments');
define('TEXT_MAIL_BY',' by ');

define('TEXT_ESCALATED_BODY','A ticket with the following reference number has been escalated.&nbsp;&nbsp;Reference No :');
define('TEXT_ESCALATION_SUB','Ticket Escalated');

define('TEXT_KB_ADD','Add to KB');
define('TEXT_NT_USR','Notify User');
define('TEXT_TAKE_OWNSHP','Take Ownership');
define('TEXT_TAKE_LOCK','Lock Ticket');

define('TEXT_CATEGORY','Select Category');
define('TEXT_ENTRY_TITLE','Title');
define('TEXT_ENTRY_DESC','Description');
define('TEXT_PN_MATTER','Matter');
define('TEXT_PN_TITLE','Title');
define('TEXT_CC','CC');
define('TEXT_TIME','Time Spent');
define('TEXT_ACTION','Actions');
define('TEXT_EMAIL_SUB','Ticket Reply');
define('TEXT_MAIL_BODY','Reply to your ticket refno');
define('TEXT_MAIL_REFNO','Ticket Reference number');
define('TEXT_MAIL_START','Dear');
define('TEXT_MAIL_THANK','Thank You');
define('TEXT_ATTACH_REFERENCE','Reference');
define('TEXT_ATTACH_URL','Select File');
define('BUTTON_TEXT_ATTACH','Attach');
define('TEXT_TITLE_DELETE','Remove');
define('TEXT_ATTACHMENTS','Attachments');
define('BUTTON_TEXT_REMOVE','Remove');
define('MESSAGE_REFNAME_ERROR','Either reference is empty or  already exist');
define('MESSAGE_SUCCESS','Reply Successfully Sent ');

define('MESSAGE_RECORD_ERROR_DEPT','Permission denied ');
define('MESSAGE_RECORD_ERROR_NO_OWNER','Ticket with No owner');
define('MESSAGE_RECORD_ERROR_ALREADY_OWNED_USER','Another User locked the ticket.You canot change owner ship!!');
define('MESSAGE_RECORD_ERROR_ALREADY_LOCKED_ANOTHER_USER','Another user alreay locked the ticket.You canot lock this ticket');
define('MESSAGE_RECORD_ERROR_LOCKED_ANOTHER_USER','Another user alreay locked the ticket.You canot sent reply to this ticket');
define('MESSAGE_RECORD_ERROR_DIFFENT_OWNER','You canot lock this ticket.Chnage the owner ship');
define('TXT_SELECT_TEMPLATE','Select template');
define('MESSAGE_RECORD_EMPTY_MATTER_ERROR','Please Enter Reply Matter');
define('MESSAGE_JS_MANDATORY_EMAIL_ERROR','Please Enter valid Email');
define('MESSAGE_PARENT_CATEGORY_CANNOT_BE_SELECTED','Entry should not be added under a parent category!');
define('TEXT_SELECT_TIME_SPENT','Select time');
define('BUTTON_TEXT_REPLY','Reply');
define('BUTTON_TEXT_HOLD','Hold');
define('TEXT_ICKET_DETAILS','Ticket Details');
define('TEXT_TICKET_TITLE','Title');

define('MESSAGE_LICENCE_EXPIRE','Your licence will expire in ');
define('MESSAGE_LICENSE_DAYS',' days');
define('MESSAGE_JS_NOT_PERMITTED',' not permitted.');

define('TEXT_KB_SEARCH_INFO','Search Knowledgebase');
define('TEXT_KB_SERACH_RESULT','Search Result');

define('TEXT_CLOSED_BODY','A ticket with the following reference number has been closed.&nbsp;&nbsp;Reference No :');
define('TEXT_CLOSED_SUB','Ticket closed. Reference No :');
define('TEXT_RATE_URL_MSG1','Please click');
define('TEXT_RATE_URL_MSG2','HERE');
define('TEXT_RATE_URL_MSG3','to rate this staff.');
define('TEXT_MAIL_THANK','Thank You,');

define('MESSAGE_RECORD_EMPTY_MATTER_ERROR','Please Select Time Spent');

/*
 * new
 * 22/01/2013
 */

define('TEXT_MAIL_SEND_AT',"Reply mail should be send at");

?>