<?php
define('HEADING_KB_ENTRY','KB Entry');
define('HEADING_TICKET_POSTED','Ticket Posted');

define('HEADER_POST_TICKET','Post Ticket');
define('BUTTON_TEXT_CONTINUE','Continue');
define('TEXT_TICKET_REFERENCE_NUMBER','Ticket Reference Number');
define('MESSAGE_TEXT','Your ticket has been created. Your Ticket Reference Number is : ');
define('MESSAGE_POST_AFTER_DELAY','Post Ticket after some time...');
define('MESSAGE_POST_DEPT_CHANGE','A new department has been added under the department you have selected.  Please post your ticket again.');
define('MESSAGE_INVALID_CREDENTIALS','User/Department/Priority modified by admin.  Please try again!');
define('TEXT_BEGIN_MAIL','A ticket has been posted in our ticket system.');
define('TEXT_SMS_CONT',' posted in our ticket system.');
define('TEXT_MAIL_START','Dear');
define('TEXT_MAIL_BODY','Your ticket has been created. Your Ticket Referance Number is : ');
define('TEXT_TICKET_REPLY_BODY','Your Ticket has been opened/reopened ');
define('TEXT_TICKET_REPLY_BODY2',' in our ticket system on ');
define('TEXT_TICKET_REPLY_SUBJECT',' Ticket opened at ');

define('TEXT_EMAIL_SUB','Ticket Posted');
define('TEXT_EMAIL_STAFF_SUB',' opened at ');
define('TEXT_EMAIL_THANKS','Thanks,<br>Supportdesk');
define('TEXT_MAIL_THANK','Thank you,');
define('TEXT_TICKET_CREATION_SUBJECT','New ticket created at ');

define('TEXT_ENTRY_FOUND','Some possible answers for your ticket was found in our Knowledgebase.');
define('TEXT_CHECK_IF_IT_SOLVES','Please check whether these entries solve your problem.');
define('TEXT_IF_NOT_CONTINUE','If not, click on the \'Continue\' button to post your question.');
define('TEXT_CLICK_HERE','Click here');
define('TEXT_VIEW_TICKET_STATUS',' to view the status of your ticket online.');
define('TEXT_TICKET_CREATION_BODY1','Your Ticket ');
define('TEXT_TICKET_CREATION_BODY2',' has been created in our ticket system on ');
define('TEXT_TICKET_CREATION_BODY3','.&nbsp;&nbsp;Please be patient till we get back to you.Your ticket reference number is ');
?>