<?php
define('HEADING_EDIT_ESCALATION','Edit Escalation Rule');
define('HEADING_ADD_ESCALATION','Add Escalation Rule');
define('TEXT_RULE_NAME','Rule Name');
define('TEXT_COMPANY','Company');
define('TEXT_DEPARTMENT','Department');
define('TEXT_STAFF','Staff');
define('TEXT_ESCALATE_TO','Escalate To');
define('TEXT_SETTINGS','Parameters');
define('TEXT_RESPONSE_TIME','Ticket Life');
define('TEXT_RESPONSE_COUNT','Response Count');
define('TEXT_SETTINGS_NAME1','Initial Response Time');
define('TEXT_SETTINGS_NAME2','Max Response Count');
define('TEXT_MAIN_BACK','Back');
define('TEXT_MIN','Minutes');
define('TEXT_COUNT','Replies');

define('TEXT_RULE_DUPLICATE','Duplicate Rule name. Please provide a different name for the Rule.');
define('MESSAGE_RECORD_DUPILCATION','Duplicate Rule Name. Please provide a different Rule Name.');
?>